Insights & Ideas
Where process thinking meets German Precision.
He called me because his second-in-command had seen my work at her previous employer. He was a founder. Early days of what was then a
I was five minutes into the presentation when she stopped me. I had adapted an existing solution for her business — a system I’d built
I’ve asked that question in one form or another across more than 400 projects over four decades. The businesses are different. The industries are different.
A client asked me recently: “Where do you get your ideas?” We had just finished a session where I’d proposed a solution to a problem
I understand the instinct completely. You’ve been shown a solution. It looks like a spreadsheet. Maybe it has some formulas, a few dropdown menus, a
I was sitting in a client’s office not long ago. He was walking me through his monthly process — the manual steps, the spreadsheets, the
Let me tell you about a conversation I had with a sales professional not long ago. He was one of two salespeople in his business.
Imagine you are buying a new car. Different brand, different make to your last one. Every knob feels wrong. Every display seems to be in